Terms & Service

1. About Monteluca

Monteluca specializes in lab-grown diamonds, engagement rings, wedding bands, fine jewellery, and bespoke jewellery services.

By using our website, you confirm that you are at least 18 years old or have permission from a parent or legal guardian.

2. Acceptance of Terms

By accessing, browsing, or purchasing from Monteluca, you agree to:

• Comply with these Terms & Conditions
• Provide accurate information when placing orders
• Use the website lawfully and responsibly
• Not misuse or interfere with website functionality

If you do not agree with these terms, please discontinue use of the website.

3. Products & Services

Monteluca offers:

• Lab-grown diamonds
• Engagement rings
• Wedding bands
• Earrings
• Necklaces
• Bracelets
• Bespoke jewellery
• Diamond consultation services

Product availability may change without notice.

We reserve the right to discontinue products at any time.

4. Product Information

We strive to ensure all product descriptions, images, pricing, and specifications are accurate.

However:

• Images are for illustration purposes.
• Colours may vary depending on device screens.
• Measurements may have minor variations.
• Product weights and dimensions are approximate.

Monteluca does not guarantee that product images perfectly represent the delivered item.

5. Pricing & Payments

All prices displayed on Monteluca are subject to change without notice.

Prices may:

• Include or exclude applicable taxes depending on location.
• Be displayed in multiple currencies.
• Change due to market fluctuations or diamond pricing updates.

Accepted payment methods may include:

• Credit Cards
• Debit Cards
• PayPal
• Bank Transfers
• Other approved payment providers

Orders will only be processed after successful payment authorization.

6. Order Acceptance

After placing an order, you will receive an order confirmation.

This confirmation does not guarantee acceptance of your order.

Monteluca reserves the right to:

• Refuse or cancel orders
• Limit quantities purchased
• Cancel orders due to pricing errors
• Cancel suspicious or fraudulent transactions

If payment has already been processed, any canceled order will be refunded.

7. Bespoke & Custom Jewellery

Custom and bespoke jewellery orders require customer approval before production begins.

Once production has started:

• Orders cannot be canceled.
• Refunds may not be available.
• Design changes may incur additional charges.

Customers are responsible for reviewing and approving all design specifications before production.

8. Diamond Certification

Many diamonds sold by Monteluca include independent certification such as:

• IGI (International Gemological Institute)

Customers are encouraged to review certification details before purchase.

Monteluca is not responsible for interpretations or opinions regarding independent grading reports.

9. Shipping & Delivery

Monteluca offers domestic and international shipping.

Delivery times are estimates and may vary due to:

• Production schedules
• Customs clearance
• Carrier delays
• Weather conditions
• Public holidays

Monteluca is not liable for delays outside its reasonable control.

Risk of loss transfers to the customer upon successful delivery.

10. Returns & Refunds

Returns and refunds are governed by our Return Policy.

Certain items may not qualify for return, including:

• Bespoke jewellery
• Personalized items
• Engraved products
• Final sale products

Please review our Return Policy before purchasing.

11. Warranty

Monteluca warrants that products will be free from manufacturing defects under normal use.

This warranty does not cover:

• Normal wear and tear
• Accidental damage
• Misuse
• Unauthorized repairs
• Loss of stones due to negligence

Warranty coverage may vary depending on product type.

12. User Accounts

When creating an account, you agree to:

• Provide accurate information
• Maintain account security
• Keep login credentials confidential

You are responsible for all activities performed under your account.

Monteluca reserves the right to suspend or terminate accounts for misuse.

13. Intellectual Property

All website content, including:

• Logos
• Images
• Product photography
• Designs
• Text
• Graphics
• Software

is the property of Monteluca or its licensors and is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, or use content without prior written permission.

14. Prohibited Activities

Users may not:

• Use the website for unlawful purposes
• Attempt unauthorized access to systems
• Distribute malicious software
• Interfere with website security
• Scrape or copy content without permission
• Engage in fraudulent transactions

Violation of these terms may result in account suspension or legal action.

15. Limitation of Liability

To the fullest extent permitted by law, Monteluca shall not be liable for:

• Indirect damages
• Incidental damages
• Consequential damages
• Lost profits
• Loss of data
• Business interruption

Our total liability shall not exceed the amount paid for the relevant product or service.

16. Third-Party Services

The website may contain links to third-party websites or services.

Monteluca is not responsible for:

• Third-party content
• Privacy practices
• Website availability
• Products or services offered by third parties

Use of third-party services is at your own risk.

17. Privacy

Your use of Monteluca is also governed by our Privacy Policy.

By using the website, you consent to the collection and processing of information as described in that policy.

18. Force Majeure

Monteluca shall not be liable for delays or failures caused by events beyond reasonable control, including:

• Natural disasters
• Government actions
• Pandemics
• Labour disputes
• Internet outages
• Transportation disruptions

19. Changes to These Terms

Monteluca reserves the right to modify these Terms & Conditions at any time.

Updated versions will be posted on this page with a revised effective date.

Continued use of the website constitutes acceptance of any updates.

20. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the United Kingdom.

Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of the United Kingdom.

21. Contact Information

Monteluca

📧 Email: sales@monteluca.com

🌐 Website: www.monteluca.com

📍 Address: Crossways Business Park, Dartford, Stirling DA2 6QD, United Kingdom