Privacy Policy
1. Information We Collect
We may collect the following types of information:
Personal Information
When you place an order, create an account, request a consultation, or contact us, we may collect:
- Full name
- Email address
- Phone number
- Billing address
- Shipping address
- Company name (if applicable)
- Payment-related information
- Communication preferences
Account Information
If you create an account, we may collect:
- Login credentials
- Wishlist information
- Order history
- Saved preferences
Consultation Information
When booking a private consultation, we may collect:
- Appointment details
- Jewellery preferences
- Diamond preferences
- Design requirements
- Communication notes
2. Automatically Collected Information
When you browse our website, we may automatically collect:
- IP address
- Browser type
- Device information
- Operating system
- Pages visited
- Time spent on pages
- Referring websites
- Clickstream data
This information helps us improve website performance and customer experience.
3. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Remember user preferences
- Maintain shopping cart sessions
- Improve website functionality
- Analyze website traffic
- Personalize user experience
- Prevent fraud and abuse
You may disable cookies through your browser settings; however, some website features may not function properly.
4. How We Use Your Information
We use collected information to:
- Process orders
- Deliver products
- Verify transactions
- Provide customer support
- Schedule consultations
- Respond to inquiries
- Improve website performance
- Personalize shopping experiences
- Send order updates
- Prevent fraud and unauthorized activity
- Comply with legal obligations
5. Marketing Communications
With your consent, we may send:
- Product updates
- Promotional offers
- New collection announcements
- Educational content
- Consultation invitations
You may unsubscribe at any time using the unsubscribe link included in our communications.
6. Payment Processing
Monteluca does not store full payment card details on our servers.
Payments are processed through trusted third-party payment providers using industry-standard encryption and security protocols.
We encourage customers to review the privacy policies of payment providers used during checkout.
7. Sharing Information
We do not sell personal information.
We may share information with:
Service Providers
- Payment processors
- Shipping partners
- Customer support providers
- Marketing service providers
- Website hosting providers
Legal Requirements
We may disclose information if required by:
- Applicable law
- Court order
- Government authority
- Fraud investigations
- Protection of our legal rights
8. Data Security
We implement reasonable technical and organizational measures to protect your information, including:
- SSL encryption
- Secure server infrastructure
- Access controls
- Password protection
- Regular security monitoring
While we strive to protect your information, no internet transmission can be guaranteed 100% secure.
9. International Customers
Monteluca serves customers globally.
By using our services, you understand that your information may be processed and stored in countries outside your place of residence where privacy laws may differ.
10. Data Retention
We retain information only for as long as necessary to:
- Fulfill orders
- Provide services
- Meet legal obligations
- Resolve disputes
- Enforce agreements
When information is no longer required, it will be securely deleted or anonymized.
11. Your Rights
Depending on your location, you may have rights to:
- Access your personal information
- Correct inaccurate information
- Request deletion of information
- Restrict processing
- Object to processing
- Withdraw consent
- Request data portability
To exercise your rights, please contact us using the details below.
12. Third-Party Links
Our website may contain links to external websites.
Monteluca is not responsible for the privacy practices, content, or security of third-party websites.
We encourage users to review the privacy policies of those websites.
13. Children's Privacy
Our website is not intended for individuals under the age of 18.
We do not knowingly collect personal information from children.
If we become aware that information has been collected from a child, we will take reasonable steps to remove it.
14. Changes to This Privacy Policy
We may update this Privacy Policy periodically.
Any updates will be posted on this page with a revised "Last Updated" date.
Continued use of the website after updates constitutes acceptance of the revised policy.
15. Contact Us
If you have any questions regarding this Privacy Policy or your personal information, please contact:
Monteluca
Email: sales@monteluca.com
Website: www.monteluca.com
Address: Crossways Business Park, Dartford, Stirling DA2 6QD, United Kingdom
